Lane Fertility Institute

Beware of Lane Fertility. Over a year ago, we provided extensive work for them, investing considerable time, money, and resources, all based on repeated promises of payment that never materialized. Despite numerous follow-ups and their assurances, they have failed to pay us, leaving us out of pocket for work that was completed in good faith. To make matters worse, we have since discovered we are not alone—many others are reporting the same issue, with Lane Fertility failing to honor their financial commitments. From what we can see, they’re happy to take money and women’s eggs, but they refuse to pay their suppliers and donors. This company has shown a blatant disregard for its obligations, and their business practices are not just unethical but outright exploitative. Proceed with extreme caution if you plan to work with them.

Here’s to my first review….ever!If you’re thinking this is going to be another gory bashing, another slaughtering review for Lane Fertility, I’ll do my best to refrain. I think this clinic has more than enough of those and I don’t want to add insult to injury. However, I will say….After reading so many angry and negative reviews, I naively thought I would give this clinic the benefit of the doubt. Afterall, I was pursuing an entirely different service than many reviewers below and I am not associated in any way to previous patients. In fact, I was on my way to leave a glowing review upon leaving the office as I found Dr. Lane to be initially very helpful, personable and accommodating during my visit.I couldn’t be more wrong.I was called the next day and was informed that I would be charged more than 2X the amount than was agreed upon in office, due to a costly mistake on the clinic side. After some back and forth phone conversations filled with insulting and passive aggressive apologies, including with Dr. Lane herself, there were very minimal attempts to make amends. As a patient, I was left feeling manipulated, belittled, helpless and taken advantage of.Please. Read the reviews and don’t ignore the trend. Don’t be the open and trusting person that I was.P.S. Whatever defense from the clinic that follows this review will likely lack truth and credibility, considering the record they have set for themselves.

My donation process was ok. I assumed that the people would be more attentive to their patients, but it was just as if I was a project that needed finishing, I still have not received payment. When reaching out to them about this, I didn’t receive a response until weeks later, saying there was a delay. Still have not received this payment.

UPDATE:This is long, but if youre considering using this clinic in ANY capacity, I implore you to read it:My ex and I connected with Danielle Lane in late 2020 via TikTok. After two consultations with another clinic in Virginia, where I live, I was feeling defeated. Lane was charming and charismatic. She made me feel like she really cared about us and our situation. We decided to move forward with IVF at Lane Fertility. The plan was to do my monitoring at home and fly to San Francisco for retrieval/transfer. We were quoted $12k + the cost of meds, with a plan to start treatment in spring 2021.I was a FT student working FT, while my ex was furloughed due to C-19. I was supporting a family of 4, as my ex had 2 children from a prior marriage. Lane knew this, as I had explained from the beginning that I was waiting on my tax return to cover costs.To start, Suzanne in billing was aggressive. She called and emailed constantly about money. I spoke with Lane before starting meds, told her that my refund hadn’t arrived yet and suggested we delay treatment. Lane said we’d “work it out” and pushed me to move forward. Despite this, Suzanne continued to push for payment.My tax return arrived in time, and I did my monitoring in Virginia. I paid out of pocket for monitoring and flew to California on 4/12/2021, for my only in-person appointment with Lane on 4/13. She performed an ultrasound and said I had a hydrosalpinx (fluid-filled fallopian tube), which would require surgery prior to any embryo transfers. She criticized my care in Virginia and recommended a surgeon in either New York or Florida. She wanted to proceed with retrieval, freeze embryos, and have me return post-surgery for a transfer.I texted my cousin, a physician, throughout this conversation. She also went through IVF and offered to come up as extra ears. Lane repeated her diagnosis. My cousin questioned why there wasn’t a formal ultrasound, and after some hesitation, Lane agreed to order it.I received a call from Lane Fertility insisting I come to the city to use their preferred ultrasound facility. As I was staying in Berkeley, I pushed to use a closer location, and the nurse reluctantly agreed. I scheduled the ultrasound for the following day, 4/14, with plans to meet with Lane on 4/15.I got my results immediately. They couldnt diagnose a hydrosalpinx, as that requires an HSG (hysterosalpingogram). Lane couldn’t have been sure of her diagnosis. Suspicious, my cousin scheduled a 2nd opinion with her IVF doctor, Dr. Chetkowski of Alta Bates. He confirmed several concerns. 1) it was too late for a successful egg retrieval. 2) Lane was not respected in the IVF community. 3) She wasn’t even board certified as a reproductive endocrinologist. He advised me to try to recover my money and seek treatment closer to home.I terminated my cycle and asked for a $10k refund, allowing $2k for her services. She told me she wasn’t in charge of finances, and I’d have to deal with Suzanne, who refused any refund, claiming they had a contractual right to the money, despite the change in treatment voiding the contract. Also, our contract was never fully executed, nullifying it.After many attempts to resolve, I filed suit in small claims. Lane Fertility offered me $5k to settle, and I declined. I won in court in July 2022 and was awarded $10k + costs/interest. Over 2 years later, and I’ve not seen a dollar. After being served with an order for a debtor’s exam, Lane’s attorney reached out, offering me $10k to resolve if I removed my reviews and SCC Lien. I refused.A search of Lane Fertility in the Superior Court of San Franciscos case query reveals overwhelming results, as does Marin County. There have been news articles about them, and an egg donor went viral on TikTok after Lane Fertility refused to pay her.Also, I never had a hydrosalpinx (confirmed by HSG), and I went on to have a successful pregnancy with a clinic in DC.Avoid Lane Fertility. There are many capable and caring practitioners who will support you throughout this journey. Lane isn’t one of them.

Would give 0 if I could ! DO NOT COME HERE TO DONATE OR TO FIND A DONOR!! This place lacks professionalism and breaks contracts ! They really should be shut down because NOTHING is ran right ! The communication is terrible and they will be ALWAYS be like 3 months late on paying their donors and they do not perform the retrieval correctly! I felt used and abused with this company. Worst experience ever !!!(Had Vivian as my coordinator and she does not care or communicate and just lies through her teeth!

I have had many great experiences with Lane Fertility and Dr Lane. I first came to her years ago to freeze my eggs when I was 34. She was fantastic, extremely thorough, candid and very professional while being very friendly. A few years later she helped my brother create a family (they were able to have 2 kiddos with her help). Then recently I decided to become a mom and took those eggs out of the cold, dusted them off and made some embryos. I say this lightly but this has been a long long process and Dr Lane has been there every step of the way and holding my hand through the ups and downs. I can now happily say that my surrogate is pregnant with my little girl and I also hope to have my male embryo become a baby boy soon. I can without reservation recommend Lane Fertility as she is responsible for every grandkid my parents have!!!!!! I so appreciate and adore her as a professional and as a person. Kate

Do not donate here they don’t pay you, my best friend donated over 3 months ago and still hasn’t been given her money, before she donated she saw multiple videos on this company saying they never got paid either and they’re a scam but she talked to the lady who got her into the process and she reassured her she would be paid and yet here we are and she still has not gotten her money.

Dr. Lane is incredibly kind, knowledgable, and is an advocate. I have seen her on several occasions for monitoring appointments and she has been wonderful and has advocated for me in a tough situation which I will always be grateful for. I have chosen to see her over other providers because I feel very comfortable in the care of her and her staff.Thank you Dr. Lane.

Somehow my review keeps getting taken down. DO NOT GO HERE! I am out now over 40k after I paid for a donor that who knows if she got paid...She did not make any embryos from my donors, she abondoned me as a patient and refused to continue care. I have no idea how she is able to take down all her reviews. She has an F rating on BBB. I guess I will have to continue to rewrite reviews as she continuously takes them down.

Dr. Lane and her wonderful team helped my husband and I complete our family through IVF. She and her staff are attentive and thorough and Dr. Lane guides her patients through the process with diligence and realistic goals. Throughout the process, I truly felt that Dr. lane worked on trouble shooting my treatment plan, taking routes other doctors hadnt considered. We have our beautiful younger as testament to Dr. Lanes insight and skill. IVF is a very emotional process and I was reassured that Dr. Lane wanted a positive outcome just as much as we did.

Dr. Lane changed my life! Our beautiful little girl speaks volumes to what her and her team are able to produce via IVF and surrogacy at Lane Fertility.It was a long journey! But once I let go of my ego, the process just seemed to streamline. As a woman I was dead set on giving birth myself, though my body said otherwise :(Therefore I had to surrender, forgive my body, and allow a surrogate to help.Our surrogate was a first timer and she got pregnant with the first embryo transfer! It required a lot of testing and financial obligation, but well worth the result. My surrogate said some of her friends tried to be surrogates but were not able to get pregnant after several tries. So whatever Dr. Lane and Lane Fertility is doing, works if you commit to the process.

Dr. Lane and her stuff are amazing! I have been to other fertility clinics in the past and nowhere compares to the compassionate care you receive at Lane Fertility Institute! After two years of TTC I am finally pregnant with my miracle baby because of Dr. Lane and her amazing team! You can truly tell that they really care about their patients and want you to get pregnant just as much as you do!

I am so glad I stumbled upon Dr. Lane and her fertility clinic! Theyre truly a hidden gem. Dr. Lane is extremely bright (only doctor to have accurately established a proper protocol for our situation), which thankfully resulted in more eggs retrieved and healthy embryos. Dr. Lane is pleasant to chat with, kind and has excellent bed side manner. Her entire team is phenomenal, including her embryologists!! They were the only team that took time to focus on our situation and think outside the box and be open to what our concerns were. Her office is warm and located in the beautiful Marin (Novato) area.Additional perks include: no automated message every time you call, free abundant parking, beautiful quiet remote location. Thank you, Dr. Lane, for not losing your passion in helping your patients have the family they so desire. And a huge thanks to the entire amazing team! Dont hesitate to visit this clinic....trust me, Ive been to many others in the Bay Area. Lane Fertility is not to be overlooked.

The whole IVF journey was certainly long, costly and nerve-wracking. I started in Nov. 2019 and didnt hold my long-awaited precious baby until Dec 2021. I did not choose the right egg donor nor the right surrogate the first time. I went through three egg donors and two surrogates. Thus, I paid triple or quadruple the cost. Every step of the way, you were on pins and needles. Onward and forward -- I will never forget the encouraging and advisory email that I received on a weekend from Dr. Lane. My case was tragically unique. I called the IVF office in San Ramon. You cannot even get to talk to a real person. You fill out a lonh questionnaire. Then nothing happened. I will forever remember the warm, compassionate and supportive voice who answered my phone call. I think her name was Sherice. She set an appointment for me with Dr. Lane. When the three of us went to see Dr. Lane for the first time, I was so impressed by photo she printed out and filed in my folder she made. I was also impressed that she had the legal team, egg donor team, counselor all lined up.Finally, it was Dr. Lane who referred me to use the egg donor who produced good quality eggs a large number of eggs. I am so grateful that I have this beautiful woman who donated her eggs to my family. They are usually anonymous, but she introduced herself to me. My second surrogate was also introduced and picked by Dr. Lane. Without Dr. Lanes taking me in, her expertise,, her referring me to this wonderful and right egg donor and surrogate, I would not have realized my dream--a most beautiful and healthy baby boy.

Dr. Lane is a wonderful fertility physician. It has been very clear in her interactions with me that she values education. She did not hesitate to spend the time with me to inform me on what was going on with my body, what I could expect to happen and she validated all of my concerns in such a way that it made it easy for me to relax and trust my body. Her level of understanding (both of human fertility and humanity), empathy and confidence make it easy to trust her and I would not hesitate to recommend her to anybody needing fertility services. I really appreciate Dr. Lane’s commitment to making fertility care accessible and equitable. It is so apparent that her heart is in this work and that heart-love permeates everything she does.

Staff was very friendly and helpful until after they took my eggs and didn’t pay me. It would be different if they gave updates but any emails regarding the money that has been owed me over three weeks have been ignored. Do not donate here unless you want to be arguing for your money for weeks.

Dr. Lane and staff were wonderful throughout our entire infertility journey! Very informative, helpful, and supportive through every step of the process. We obviously wouldn’t have our beautiful babies without Dr. Lane’s expertise!

DO NOT DONATE HERE!!! They will not pay you ! I been waiting for months and still have yet to got paid ….

My first review was deleted I donated eggs 3 month ago and still have not been compensated. I was scammed by this company and Carol in charge of the financial side is extremely insensitive and continue to tell me she doesnt know when I will be compensated. She is rude and doesnt care about their patients. I am currently seeking legal help. Its been 90 days since egg retrieval and I still have not been compensated.update:Its been for month and I still have not been compensated. I was lied to and told it was deposited and it wasnt then I was told it was lost in translation and it would be redistributed and yesterday was the day it was supposed to be redistributed and it hasnt been and now my calls and emails are being ignored.

I donated April 20th , my experience was great up until now. I was told I would get paid WITHIN 30 days after my post op. We are now in July (5th) and I still have not received anything. THATS 3 WHOLE MONTHS since I donated & my post op was 2 weeks later. Carol keeps telling me that she does not know when i will be paid, that she’s waiting for the “Green light” while Dr. Lane is busy posting TikTok’s. This is ridiculous. So many girls have messaged me on Instagram saying that they haven’t been paid as well and they’re lawyering up. I did not feel like I would have too but now I’m also looking into it. Please don’t come here they will cause you emotional stress and they steal from you..I WILL BE UPDATING IF THEY END UP PAYING MEJuly 15: still have not been paid & dr.lane blocked my TikTok account(she probably didn’t appreciate my review) lolJuly 27: was promised to be paid “yesterday but no later than today” but of course have not been paid still. Keep in mind contract says I suppose to be paid at my post op appointment.Update: I finally received my payment in august. After getting help from the fertility clinic that recommended me to them.

Dr. Lane is fantastic! She took the time to discuss our options and did it in a way we could understand clearly and take home (in a hand drawn diagram!) I could not be more confident in our choice to team with Dr. Lane in this journey. She is warm and kind, smart and fun and puts any worries and unknowns to ease. I’m looking forward to working with her further.

Do Not Donate Eggs Here!They can’t afford to pay for their donors but still want as many donors as they can get. They will push your payment for as long as they can. I’m currently waiting a few more days to see if they will pay me and then my attorney will move. It’s very unprofessional

They DO NOT PAY egg donors! Supposed to get paid within three months, multiple people I have talked to are going on 5, 6, 7 months without being paid, and don’t think they ever will be. Stop trying to recruit people for egg donation when you can’t even pay the people that have already donated.

Dr Lane should be in prison for what she’s doing to egg donors. Pay them their compensation instead of spending it on trips to Bali, you crook!

Update:I was told I was getting paid on the 22 and yet no emails have been responded since thenTheir escrow company haven’t email me to say they received anything tomorrow is Thursday the 21 no more emails I’m still getting the run aroundOf course when they finally emailed me back Thursday the 14 andTheir coordinator said I was slandering their name as well I’m getting paidAt point I knew I had to get the words aroundCause I wasn’t slandering their nameSince again I’m almost end of week it doesn’t seem like I’m getting paid for donated my eggs and my other out of pocket expensesI will start the necessary measuresUpdate :finally paid the donor but the medical bills im stuck with them and the ones that I paid they refuse to pay them back

A BLACK DOCTOR AND FACILITY STEALING HEALTHY WOMENS EGGS..THEY ARE LITERALLY STEALING FROM WOMEN AND NOT PAYING THEM FOR WHAT THEY RETRIEVED.THIS IS UNETHICAL AND THEY NEED TO BE SHUT DOWN.PLEASE AVOID THEM.IF YOU HAD THE MISFORTUNE OF DEALING WITH THEM WITHOUT BEING PAID SEEL LEGAL ACTION ASAP

If Lane were the last fertility doctor on earth and I did not have to pay a penny, I still would not have her “care”.

Someone should get the BBB involved I heard they aren’t paying the donors who donated … hmmm seems a bit fishy??

I really love this place. Doctor Fan is great! He really explained everything so perfect to us. If theres more stars í gave more

They are stealing eggs and not paying for your time shame on you .

DO NOT USE THIS PLACE OF UNETHICAL BUSINESS! They are selling STOLEN eggs to vulnerable women…

I was so nervous starting out but was immediately put at ease by Dr. Lane and her staff.

Dont go there.. Its a SPAM clinic run by an idiot doctor.. They are bunch of rude , illiterate and pathetic people. Hope the clinic shuts down soon otherwise spamming by these bunch of morons will continue.

Steals money. terrible management